Privacy Policy

Last updated: January 15, 2026

At Solvenerion S.A. de C.V. (hereinafter 'Solvenerion'), located at Av. Paseo de la Reforma 505, Floor 12, Col. Cuauhtemoc, C.P. 06500, Mexico City, Mexico, we are committed to protecting the privacy of our users and clients. This Privacy Policy describes how we collect, use, store, and protect your personal information, in compliance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations.

1. Personal Data We Collect

We collect the following personal data when you interact with our website or services: • Identification data: full name, email address. • Contact data: phone number, postal address (when provided). • Browsing data: IP address, browser type, pages visited, time spent. • Voluntarily provided data: information included in contact forms, advisory requests, or inquiries.

2. Purposes of Processing

The personal data collected will be used for the following primary purposes: • Responding to your requests for information and financial advice. • Evaluating your eligibility for government support programs. • Providing the contracted financial consulting services. • Following up on your case and maintaining communication about the progress of your procedures. Additionally, we use your data for secondary purposes: • Sending informative newsletters and educational material on personal finance. • Conducting internal statistics and analysis to improve our services. • Evaluating service quality through satisfaction surveys.

3. Data Transfers

Solvenerion will not sell, rent, or share your personal data with unauthorized third parties. We may transfer your data only in the following cases: • When required by competent authorities through a court order or legal process. • To technology service providers who assist us in operating the website, who are contractually obligated to maintain confidentiality. • To government institutions when necessary to process social support programs on your behalf and with your express consent.

4. ARCO Rights

You have the right to Access, Rectify, Cancel, or Oppose (ARCO rights) the processing of your personal data. To exercise these rights, send your request to privacidad@solvenerion.com indicating: • Full name of the data holder. • Clear description of the right you wish to exercise. • Copy of a valid official identification. We will respond to your request within a maximum of 20 business days, as established by the LFPDPPP.

5. Security Measures

We implement administrative, technical, and physical security measures to protect your personal data against damage, loss, alteration, destruction, or unauthorized access. These measures include: • SSL/TLS encryption on all website communications. • Secure storage with restricted access to authorized personnel. • Periodic computer security audits. • Ongoing staff training on data protection.

6. Modifications to the Privacy Policy

Solvenerion reserves the right to modify this Privacy Policy at any time. Modifications will be published on this same web page with the corresponding update date. We recommend that you periodically review this notice.

7. Contact

For any questions or clarifications regarding the processing of your personal data, you may contact us: Email: privacidad@solvenerion.com Phone: +52 (55) 4170-8923 Address: Av. Paseo de la Reforma 505, Floor 12, Col. Cuauhtemoc, C.P. 06500, Mexico City, Mexico.